Nabídka práce > Network support engineer - 2nd level (ENG, SPANNISH/FRENCH/DUTCH/GERMAN)

Network support engineer - 2nd level (ENG, SPANNISH/FRENCH/DUTCH/GERMAN)

Náplň práce

Principle Duties and Responsibilities in tier 2:

  • Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)

  • Direct customer and account team interface providing day to day network support

  • Manage trouble investigation, isolation and steady state recovery

  • Assists users to identify and solve complex connection/communication problems

  • Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.

Working Hours:

In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.



  • Experience of customer service ideally gained in a customer facing environment

  • English proficiency in both verbal & written form

  • Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.

  • A Background in Maintenance and/or Managed Service Sales within the Network arena

  • Helpdesk Experience

  • Cisco CCNA Qualified or relevant NOC experience of at least 1 year

  • Background knowledge of Frame Relay, Ethernet (MAN), ATM, IMA; knowledge of ISDN is an advantage.

  • Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP

  • Basic knowledge of Windows, Unix, ticketing systems such as Remedy

  • Knowledge of MPLS and QoS policing is not required but is an advantage.



  • Opportunity to work for an international, independent and stable private company in the heart of Europe

  • Grow your skill base, we will support your technical development related to the role

  • Be part of vibrant international team

  • 1 extra week of holiday (5 weeks in total)

  • Meal vouchers

  • Private medical care with English speaking personnel

  • Special discounts for gyms, opticians

  • Czech/English classes

  • Team building events

  • Employee referral bonus.

Informace o pozici

  • Manpower
  • Brno (Jihomoravský kraj)
  • Obor: Informační technologie,
  • Typ pracovního poměru: Plný úvazek
Odpovědět na inzerát